Listening is an Art
All members have an expectation of being heard and knowing their voice matters.
Acting is a Science
Real-time member engagement to nurture loyal and raving ambassadors.
Improving is a Behavior
Powerful reporting tools to guide priorities, make fact-based decisions and align Club Leadership.
Listen to your members, Act on the information, continuously Improve the member experience:
LISTEN (Member Voice)
- Quick Pulse – Brief conversational 2 question follow up of member and spouse experiences.
- Listening Post – Listening ear for members to proactively provide suggestions, report issues or recognize staff members when THEY want!
- Member Perspectives Survey – Annual/semi-annual survey providing up to date member information, sentiment, and experiences.
ACT (Action Management)
- Case Management – Quickly remedy any member issues before it becomes the talk of the boardroom, foursome, cardroom, etc.
- Who’s Here – Know who's on property and provides easy access to their preferences.
- Performance Improvement Planners - Identifies top priorities for continuous improvement as well as informing and aligning Club Leadership.
IMPROVE (Powerful Reporting Engine)
- Dashboards & performance tracking that enables quick and easy access to all feedback and filters (tenure, age, membership category, etc.)
- Sentiment and member comments using advanced text analytic tools to provide an easy to interpret and rich source of data and information on what members are saying in their own words.
Take the first step to accelerating your Club
Get empowered with the necessary tools it takes to ensure your club is running as effectively and efficiently as possible. It all starts with a simple conversation.