Listening is an art form... Responding is a science... Excellence is a behavior! Member relationship management through an easy to use, proven platform allowing you and your staff to connect with your members in a whole new way.
Vision without action is a daydream. Action without vision is a nightmare.
Strategic planning establishes the visionary direction of your Club. We believe that consistency in the decision-making process, consensus of market driven and measurable goals and objectives, and providing a process for timely and accountable goal realization is the key to long range success.
Membership is as much a condition of lifestyle relevance, as it is social privilege. In today’s modern market, staying relevant to your existing members and your next generation of members is crucial for your Club’s success and sustainability. Our experienced team offers three customizable services to help your Club increase membership growth and retention.
With a PhD in Organizational Leadership, our experts use a proven process designed for club leaders and staff who desire greater alignment among team members and desire to intentionally shape the health of their culture.
Member Satisfaction Research
Feedback is a treasure and ideas are the currency of success. Let your members know you value both.
An annual operational research survey that looks at every area of the Club. Reports are very actionable to help each department improve and enhance members’ experiences.
Staff Culture Research
Members often rate staff as the most important driver that influences their satisfaction. This culture survey looks at key areas of working at the Club like teamwork, compensation, relationship with supervisor, recognition, training and more.
Multi-faceted service allowing clubs to track various market related data, member profiling, historical usage trends and competitive analysis. This data allows you to identify opportunities to better position your Club as well as create greater lifestyle relevance to members, increasing value and attractiveness while keeping the pipeline full of potential members.
Education is the foundation upon which Clubs' build their future.
Our team, with over 900 workshops and educational programs experience, provides boards, committees, department heads and staff with not only the day-to-day educational tools to engage your members, but also a vision for your Club’s future. We have several options available from Board Retreat services to staff training and development.